Complete The Look
Frequently Asked Questions
Exchanges & Returns
What is your return policy?
We hope you love our products as much as we do! If you need to make a return or exchange, you can do so directly through your customer account or by emailing us at Hello@DarlingandDivine.co.
Returns and exchanges must be initiated within 30 days of receiving your order. Products must be returned in their original packaging. A $5.99 flat rate shipping fee applies to all returns. We do not charge any restocking fees. All items are eligible for return within the 30-day window unless otherwise noted.
How do I start a return or exchange?
1. Log In: Access your customer account on our website.
2. Select Order: Go to Orders and select the specific order containing the items you wish to return.
3. Submit Request: Follow the prompts to select your items and submit your request.
You can also email us at Hello@DarlingandDivine.co to initiate a return or exchange.
What are the return shipping costs?
A $5.99 flat rate shipping fee applies to all returns. There are no restocking fees. Once your return is received and inspected, we will process your refund or exchange promptly.
For any additional questions, feel free to reach out to our team at Hello@DarlingandDivine.co.
Jewelry Care
How should I care for my gold-filled jewelry?
To keep your gold-filled jewelry looking its best, gently wipe it with a soft cloth after wearing. Avoid contact with harsh chemicals such as perfume, lotion, and cleaning products. Remove your jewelry before applying beauty products and put it on as the last step in your routine.
Can I shower or swim with my jewelry?
While gold-filled jewelry is more water-resistant than gold-plated, we recommend removing your jewelry before showering, swimming, or exercising. Prolonged exposure to water, chlorine, and salt can affect the finish over time. Taking this simple step will help your pieces last for years.
How should I store my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. We recommend keeping pieces in a jewelry box, pouch, or the original packaging to prevent scratching and tangling. Storing items separately helps maintain their finish and prevents damage.
Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping within the United States typically takes 3-7 business days after processing. You'll receive a tracking number via email once your order ships so you can follow its journey.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain threshold. Check our current shipping promotions at checkout for the latest free shipping offers and details.
Do you ship internationally?
Currently, we primarily ship within the United States. We are working on expanding our shipping options to serve our international customers. Please contact us if you have questions about shipping to your location.