Complete The Look
Frequently Asked Questions
Return Policy
What is your return policy?
We offer a 30-day return policy on unworn items in their original packaging. If you're not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of delivery.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at our email with your order number and reason for the return. We'll provide you with return instructions and a shipping address. Once we receive and inspect the item, we'll process your refund or send out your exchange.
Are there any items that cannot be returned?
For hygiene reasons, earrings are final sale and cannot be returned. Custom or personalized items are also non-returnable. Sale items may be exchanged but are not eligible for refunds.
Jewelry Care
How should I care for my gold-filled jewelry?
To keep your gold-filled jewelry looking its best, gently wipe it with a soft cloth after wearing. Avoid contact with harsh chemicals such as perfume, lotion, and cleaning products. Remove your jewelry before applying beauty products and put it on as the last step in your routine.
Can I shower or swim with my jewelry?
While gold-filled jewelry is more water-resistant than gold-plated, we recommend removing your jewelry before showering, swimming, or exercising. Prolonged exposure to water, chlorine, and salt can affect the finish over time. Taking this simple step will help your pieces last for years.
How should I store my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. We recommend keeping pieces in a jewelry box, pouch, or the original packaging to prevent scratching and tangling. Storing items separately helps maintain their finish and prevents damage.
Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping within the United States typically takes 3-7 business days after processing. You'll receive a tracking number via email once your order ships so you can follow its journey.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain threshold. Check our current shipping promotions at checkout for the latest free shipping offers and details.
Do you ship internationally?
Currently, we primarily ship within the United States. We are working on expanding our shipping options to serve our international customers. Please contact us if you have questions about shipping to your location.