Have a question about your order or something else?
Frequently Asked Questions
Exchanges & Returns
What is your return policy?
We hope you love our products as much as we do! If you need to make a return or exchange, you can do so directly through your customer account linked here.
Returns and exchanges must be initiated within 30 days of receiving your order. Products must be returned in their original packaging. A $5.99 flat rate shipping fee applies to all returns (minus those that opt in for the Redo Shipping Protection).
How do I start a return or exchange?
You can start your exchange or return process through our customer portal - linked here
What are the return shipping costs?
A $5.99 flat rate shipping fee applies to all returns. There are no restocking fees. Once your return is received and inspected, we will process your refund or exchange promptly.
For any additional questions, feel free to reach out to our team at hello@darlinganddivine.co.
What does your warranty cover?
Every piece is covered by a 1-year warranty against manufacturing defects. If something isn't right, email us at hello@darlinganddivine.co with your order number and a photo, and we'll make it right.
Jewelry Care
How should I care for my jewelry?
Our jewelry is made to do life with you: stainless steel with a real gold PVD finish in a warm 14k tone, built for everyday wear. To keep your pieces shining, gently wipe them with a soft cloth after wearing and store them separately so they don't scratch.
Avoid harsh chemicals such as cleaning products, and let perfume and lotion dry before putting your jewelry on.
Can I shower or swim with my jewelry?
Yes. Stainless steel with a gold PVD finish is waterproof and won't tarnish or turn your skin green, so you can wear it in the shower and at the gym. After swimming in chlorine or salt water, rinse your pieces with fresh water and pat them dry to keep the finish looking its best.
How should I store my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. We recommend keeping pieces in a jewelry box, pouch, or the original packaging to prevent scratching and tangling. Storing items separately helps maintain their finish and prevents damage.
Shipping
How long does shipping take?
We ship orders every Tuesday, Thursday, Friday and Saturday. Once your order ships, standard shipping within the United States typically takes 3-7 business days, and you'll receive a tracking number via email so you can follow its journey.
Have a question? We reply to messages on those same days.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75+. Discount will automatically apply to your cart.
Do you ship internationally?
Yes! We ship internationally.