Complete The Look
Frequently Asked Questions
Return Policy
What is your return policy?
We offer a 14-day exchange policy for all unopened products. To initiate an exchange, please email us at Hello@darlinganddivine.co with your order number and the product you would like to exchange for, and we will begin the process promptly.
How do I initiate an exchange?
To initiate an exchange, please contact us at Hello@darlinganddivine.co with your order number and the reason for the exchange. We will provide return instructions and the appropriate shipping address. Once the item has been received and inspected, we will process your exchange promptly.
Jewelry Care
How should I care for my gold-filled / sterling silver jewelry?
Our jewelry is designed to do life with you, crafted to be high quality, sweat-resistant, and made to last. To keep your pieces looking their best for years to come, we recommend gently wiping them with a soft cloth after wearing.
While our jewelry is durable enough for everyday wear, removing it before showering or intense sweating will help extend its longevity. Avoid contact with harsh chemicals such as perfume, lotion, and cleaning products. For best results, apply beauty products first and put your jewelry on as the final step in your routine.
Can I shower or swim with my jewelry?
Gold-filled jewelry is significantly more durable and water-resistant than gold-plated jewelry, making it ideal for everyday wear. That said, to preserve its shine and longevity, we recommend removing your pieces before showering, swimming, or exercising. Prolonged exposure to water, chlorine, salt, and sweat can gradually affect the finish over time. Taking this simple step will help ensure your jewelry stays beautiful for years to come.
How should I store my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. We recommend keeping pieces in a jewelry box, pouch, or the original packaging to prevent scratching and tangling. Storing items separately helps maintain their finish and prevents damage.
Shipping
How long does shipping take?
Orders are processed within 24 hours Monday - Friday. All orders placed Saturday and Sunday will ship out first thing Monday morning. Standard shipping within the United States typically takes 3-7 business days after processing. You'll receive a tracking number via email once your order ships so you can follow its journey.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75+. Discount will automatically apply to your cart.
Do you ship internationally?
Yes! We ship internationally.